If you are unhappy with our product for any reason, you may return it for a full refund (less shipping and handling fees) within 30 days of the delivery date. Refunds will only be issued to customers who have obtained a Return Merchandise Authorization. You must obtain a Return Merchandise Authorization (RMA) number within the applicable Return Policy period. Keto Extreme will not accept returns without a RMA number. Once issued, RMA numbers are valid for 10 business days. Keto Extreme must receive the returned products within this timeframe. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number on the shipping label of boxes containing the returned product. It is recommended that you ship your package with a tracking number to ensure that it is shipped and delivered within the allotted time frame of 10 business days. Keto Extreme orders that are received beyond 10 business days will not be refunded. Product will not be returned unless requested by the customer. Please allow up to 10 business days to process your returns and refund.
UMAAD LLC offers a 30 day refund policy for all paid up front purchases. If you are not completely satisfied with your purchase for any reason and are within 30 days of date of your order, you have the right to claim a full refund (excluding any shipping and handling charges). Simply contact our Customer Care department at +1-833-400-5386 24 hours a day and request an RMA with instructions to return your product.
In order to obtain your refund, contact customer service by phone and obtain an RMA (Return Merchandise Authorization) number to place on your package. Write this number on the outside of the shipping package and send the product back to our warehouse at the address provided to you, and within thirty (30) days of the date you originally ordered the product. In order for your refund to be processed the product must arrive at our fulfillment facility with thirty (30) days of the original purchase date and NOT be opened or used. You pay for return shipping. There is a $5.00 restocking fee per unit you are returning. This fee will be taken out of the refund issued along with the original shipping costs. Once our warehouse has received the returned package, you will be issued a refund. Your refund will be credited back to the same credit card used to make the purchase. Refunds are issued within 48 hours and may take up to 3-5 business days to show in your statement, depending on the processing speed of your bank.
To return a Product for an exchange due to shipping damage or when cancelling your order within our Refund and Return Policy, please obtain a Return Merchandize Authorization ("RMA") number by contacting the Customer Care Department at email@example.com or by calling +1-833-400-5386 24 hours a day. An RMA number can ONLY be obtained by contacting the Customer Care Department by email or phone.
We cannot process, or exchange Products marked "Return to Sender." To ensure that your account is correctly noted, you must send back Product returns to the address provided below along with your RMA number. The RMA number must be clearly written on the package that you are sending back. Our shipping department is NOT allowed to accept any packages without an RMA number.
Returned Products must be sent to the following address:
Keto Extreme Returns Dept.
9915 Businesspark Ave Suite B
San Diego, Ca 92131
We are not responsible for lost or stolen items. We recommend all returned items to be sent using some type of third-party delivery confirmation system to ensure proper delivery.